Frequently Asked Questions  

Everything you need to know about your Dogshood gear. Can't find your answer? We reply within 24 hours.

To find the perfect fit for your pup, check out our sizing chart.

Since each harness is made to order, production starts immediately after you place your order and we're unable to make changes or cancellations once it's been placed. Please double-check your size, color, and personalization details at checkout.

Once your order has shipped, you'll receive a shipping confirmation email with your tracking information. You can also check your order status anytime here: Track Your Order. If you haven't received your tracking details, please check your spam or junk folder before contacting support@dogshood.store.

Tracking updates can sometimes take 24-72 hours after your order has been collected by the carrier. If your tracking hasn't updated after 5 business days, contact support@dogshood.store and we'll look into it for you.

We recommend checking around your property, with household members, neighbours, or your local courier depot first. If you're still unable to locate your package, contact support@dogshood.store and we'll help you sort it out.

We're happy to offer a refund for any reason — change of mind, wrong size, wrong color, or anything else — as long as it's requested within 90 days of your order being delivered. Your harness also comes with a lifetime warranty (Fair Use) covering manufacturing defects. For full details, see our Refund & Warranty Policy.

 Fitting & Sizing 

Over the head, one click, done — it takes 2-3 seconds.

  1. Hold the harness open with the logo facing up
  2. Slip it over your dog's head
  3. Close the belly strap — you'll hear the ITW buckle click into place
  4. Do the two-finger test: slide two fingers flat between the harness and your dog's chest — snug is right, too loose and your dog can back out, too tight and it's uncomfortable
  5. Adjust the fit using the slider on the chest strap — pull to tighten, press the release to loosen — then re-do the two-finger test

No paw lifting, no leg threading. Your dog barely notices it's happening.

Watch the video → LINK

 Front D-Ring

Handwash only with mild detergent, rinse, and air dry. Avoid the washing machine and dryer to protect the fabric and padding.

Your harness has two leash attachment points. Back ring: for relaxed walks when your dog walks calmly beside you. Front ring (D-Ring): for dogs that pull — when your dog pulls forward, the front clip redirects their momentum sideways, gently turning them back toward you. It's physics, not force.

If your dog pulls on walks — yes. If your dog already walks calmly beside you, the harness works fine on its own with the back ring, and you can always add the D-Ring later.

Want a new or additional patch? Order one directly here → Shop Name Patches. If your patch is damaged instead, message us at support@dogshood.store and we'll take care of it.

 Product & Care 

Handwash only with mild detergent, rinse, and air dry. Avoid the washing machine and dryer to protect the fabric and padding.

Tear-resistant fabric with non-elastic straps and soft sponge padding. The buckles are ITW Nexus military-grade hardware — the same buckle technology used in rescue equipment. All materials are breathable, lightweight, and chafe-resistant.

We recommend using the harness primarily during walks, training, or travel. For extended periods indoors, it's best to remove it so your dog can fully relax. Prolonged wear can cause matting in long-haired breeds.

The harness is water-resistant. It handles rain and light water exposure without issues, but we recommend air drying after heavy exposure.

Yes — there's a sturdy handle on the back for extra control in crowded areas, when assisting your dog over obstacles, or during training.

Yes — the harness works with most standard car seatbelt attachments to help keep your dog safe and secure during travel. For extra security, check out our own Dogshood Car Safety Belt, designed to clip directly onto the harness.

Shop the Car Safety Belt →

Any standard leash works with your Dogshood harness. Our own Dogshood Bungee Leash is optional — it absorbs sudden jerks and protects both your shoulders and your dog's neck — but it's not required.

Shop the Bungee Leash →

 Still have questions? 

Our support team is here for you and your dog. We answer every email within 24 hours.

support@dogshood.store